Labor Relations Specialist

Company Overview

Cast & Crew is a leading provider of payroll services and production accounting services to the Entertainment Industry. Through service offices in Burbank, New York, Baton Rouge, Albuquerque, Toronto and Vancouver, Cast & Crew provides ATL and BTL payroll services to the Motion Picture, Television and Commercial Industries and offers its comprehensive PSL family of production accounting software.

Position Overview

The Labor Relations Coordinator is responsible for the day-to-day and ongoing Labor Relations responsibilities with a focus on interdepartmental relations. The Labor Relations Coordinator interacts daily with other departments and outside offices as well as the Company's clients. S/he works closely with the Contract Administrators assisting with contract setup and testing and assists the Manager, Labor Relations and VP, Labor Relations as needed.

Essential Functions

  • Report generation and analysis as requested by unions and clients
  • Creation and presentation of training & resource materials, through contract analysis, for use by Labor Relations and other departments
    • Client Data Sheets, Contract Set-Up Reference Spreadsheets, Procedure Documentation
  • Submission of Labor Relations and A/P Contribution report-related help desk programming requests
    • Including working with programmers, testing, and gathering necessary acceptance approvals from all parties involved
  • Point of contact with other departments (A/P, Payroll, IT, OPS) and external parties (especially unions and fund offices) to for matters relating to establishing or improvement of interdepartmental procedures, questions and research relating to contribution rates, contract issues, and reporting
    • Long Term Project - revising all Contribution Remittance Reports and developing new reports
  • Responsible for set-up of new vendors in payroll system and submission of accurate payment information to Finance department for entry into Oracle
  • Research inquiries from fund offices and clients and coordinating effective resolutions to any contract or billing issues, with a focus on specifying and finding solutions for ongoing problems to prevent reoccurrence
  • Ensure all contractual updates are circulated to all the appropriate internal individuals
  • Verify appropriate client set-up for Pension and Health plans
  • Serve as back-up for Contract Administrators as needed
  • Assist Labor Relations executive team with client contact and follow-up for project and contract information
  • Performs other duties as assigned

Core Competencies

Client Service
  • Develops and maintains good working relationships with customers
  • Focused on meeting the expectations and requirements of the internal and external customers
Interpersonal Skills
  • Is tactful and uses diplomacy, especially when it becomes necessary to weigh the needs and desires of multiple departments against each other to reach effective solutions
  • Ability to delegate and prioritize as needed
  • Builds constructive and effective relationships
  • Is perceived as an effective resource by coworkers at all levels
  • Has an understanding of the overall payroll process and how departments depend on each other and work together to improve the overall payroll process
  • Works collaboratively with others
  • Craft and deliver various communication types by applying appropriate techniques, media, language, etc.
  • Effectively communicate issues that are complex in nature, both verbally and in writing, through various mediums
  • Able to work with business leaders from multiple disciplines in a collaborative fashion
  • Dialogue effectively with clients to identify needs, prioritize requests, and remove extraneous information
  • Champion methods, procedures, systems, or process improvements which reduce time and effort
  • Solves a problem by analyzing its component parts and identifying the key or underlying issues
Team Building
  • Works collaboratively with others
  • Willingly shares information
  • Works with team to solve problems and resolve issues
  • Thinks "we" not "I"; works for best solution rather than own solution
  • Promotes a team spirit of common effort and results
  • Overcomes barriers to achieve success


  • 2-3 years Labor Relations experience in Entertainment Industry or multi-union environment
  • 1 year Pension, Health & Welfare Funds Knowledge
  • Understand collective bargaining agreement details and ability to implement

Special Working Conditions

  • Overtime may be required

Physical Demands

  • SEDENTARY - Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or pull. Involves sitting most of the time, but may involve walking or standing for brief periods of time.

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